Terms & conditions.

General terms

• All products are subject to availability.
• Product descriptions, photographs, prices and other details are provided for customer reference.
• Minor variations in colour, texture, fragrance or appearance may occur due to ingredients and formulation batches.
• We may modify product prices, descriptions, offers and policies when necessary.

Order placement & confirmation

• Orders must be placed through our authorised ordering channels.
• An order is confirmed only after successful payment verification and order confirmation.
• Please provide an accurate name, phone number and delivery address. Incorrect details may cause delivery delays or failed delivery.

Payment policy

• Cash on Delivery (COD) is not available. All orders must be prepaid.
• Orders are processed only after successful payment verification.
• Customers are responsible for paying through authorised payment channels.

Dispatch & delivery

• Orders are generally dispatched within 7–10 working days after order confirmation.
• Dispatch may take longer during festivals, promotions, high-volume periods or unforeseen circumstances.
• Delivery timelines depend on the courier partner and destination. Once handed to the courier, delivery-related delays must be addressed with that courier service.

Order modification

• Once placed, products cannot be added, removed, exchanged or changed within an order.
• To purchase additional products, please place a separate order.
• Requests for modifications cannot be guaranteed after order confirmation.

Parcel-opening video

An uncut parcel-opening video is mandatory for claims involving missing, incorrect or damaged products, or packaging discrepancies. Claims without the required video may not be considered for verification.

• Begin recording before opening the parcel and clearly show its shipping label and condition.
• Record the full opening without cuts, pauses or editing, and clearly display all products received.

Missing or damaged products

Report missing-product or parcel-related claims within 7 calendar days of delivery with the uncut opening video and relevant order details. We will review and verify the claim. If confirmed, an appropriate resolution will be offered in accordance with applicable consumer laws.

Cancellation policy

All confirmed orders are final and non-cancellable at the customer’s request, whether they are processed, packed or dispatched. Please check your selection, quantities and delivery details before placing an order. This does not restrict rights or remedies available under applicable Indian law.

Refund policy

We generally do not offer refunds for change of mind, incorrect product selection or personal preference. Verified defective, damaged, incorrect or missing products are assessed individually. Nothing here limits consumer rights or remedies under applicable law.

Product usage & disclaimer

• Read product labels and instructions carefully and perform a patch test before using skincare or haircare products.
• Results may vary by skin type, hair type, lifestyle and consistency of use. Discontinue use if irritation or an adverse reaction occurs.
• Our products are for cosmetic and personal-care purposes and are not substitutes for medical treatment.
• If you have known allergies or specific skin or scalp conditions, consult a qualified professional before use.

Offers & discounts

• Offers apply only for the stated period and conditions and may not be combined unless explicitly mentioned.
• Some promotions may be restricted to certain customer categories or ordering channels.
• Distributor pricing, commissions and promotional benefits follow separate distributor policies.

Intellectual property

Website content, brand names, logos, product photographs, descriptions, graphics, designs and marketing materials belong to Tarunimas / Rapunzel Beauty or their respective owners. Unauthorised copying, reproduction, distribution or commercial use is prohibited without prior written permission.

Limitation of liability

We are not responsible for delays caused by courier partners, natural disasters, government restrictions or circumstances beyond our reasonable control. Nothing in these terms excludes liability or consumer remedies that cannot legally be excluded under applicable law.

Changes to these terms

Tarunimas / Rapunzel Beauty may revise these Terms & Conditions when necessary. Updated policies will be published on our official website.

Governing law & jurisdiction

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of competent courts in accordance with applicable law.

Contact information

For orders, customer support or complaints, contact Tarunimas / Rapunzel Beauty at Rapunzelbeauty1@yahoo.com or by phone or WhatsApp at +91 74396 17399. Thank you for choosing Tarunimas.