Returns & refunds.

Refunds

We generally do not offer refunds for change of mind, incorrect product selection or personal preference. Refunds will not be entertained merely because a customer changes their mind after placing an order.

Verified cases involving defective, damaged, incorrect or missing products will be assessed individually. Nothing in this policy limits any consumer rights or remedies available under applicable law.

Report a parcel issue

Any missing-product or parcel-related claim must be reported within 7 calendar days of delivery. Please provide your order details and the required uncut parcel-opening video. Claims will be reviewed and verified by our team. If an issue is confirmed, an appropriate resolution will be offered in accordance with applicable consumer laws.

Parcel-opening video

An uncut parcel-opening video is mandatory for claims involving missing, incorrect or damaged products, or packaging-related discrepancies. Claims submitted without the required video may not be considered for verification.

• Begin recording before opening the parcel.
• Clearly show the shipping label and the condition of the parcel.
• Show the complete opening process without cuts, pauses or editing.
• Clearly display all products received.