⟡ Unboxing & Reporting an Issue

• If there is any issue with the received product, customers must record an uncut video of the unboxing.

• The video should clearly show the issue with the product.

• Based on the evidence provided, Tarunimas will decide whether to issue a refund or send a replacement.

• Exchange is not available under any circumstances.

⟡ Refused Deliveries

• If a customer denies receiving the parcel without a valid reason, no refund will be provided.

⟡ Undelivered Orders Due to Unavailability

• If the parcel is returned to us because the customer was unreachable, we will resend the product.

• However, additional shipping charges will apply for the second shipment.

last updated: 11/04/2025